Frequently Asked Questions
Everything you need to know about bringing Lifely furniture into your home.
What is the average shipping time for furniture orders?
Most in-stock items are processed within 1-2 business days. Delivery typically takes 3-7 business days depending on your location, though remote areas may require additional time.
Do you offer professional assembly services?
While our furniture is designed for easy DIY assembly with comprehensive manuals, we do partner with local third-party assembly services in select metropolitan areas for an additional fee.
What is your return policy if the item doesn't fit my space?
We offer a 30-day change-of-mind return policy. Items must be in their original packaging and unassembled. Please note that return shipping costs and a restocking fee may apply.
Are your materials sustainably sourced?
Yes, Lifely is committed to sustainability. We prioritize FSC-certified timber and eco-friendly packaging materials to ensure our environmental footprint is as small as possible.
What kind of warranty comes with my purchase?
All Lifely furniture comes with a standard 12-month manufacturer's warranty covering structural defects and hardware issues to give you total peace of mind.
Can I track my delivery in real-time?
Absolutely. Once your order leaves our warehouse, you will receive a tracking link via email and SMS to monitor your furniture's journey to your doorstep.